Rixos Hotels proudly announces its certification as a
Certified Autism Center™ (CAC), marking a significant step in its ongoing commitment to
creating inclusive and welcoming spaces for all guests. This achievement aligns with Dubai’s
citywide accessibility initiative, reflecting the group’s dedication to making its hotels more
accessible to autistic and sensory-sensitive guests. The certified properties include Rixos
Premium Dubai, Rixos The Palm Hotel & Suites, Rixos Bab Al Bahr, Rixos Premium Saadiyat
Island, and Rixos Marina Abu Dhabi.
In partnership with the International Board of Credentialing and Continuing Education Standards
(IBCCES), Rixos Hotels has implemented a series of inclusivity measures. As part of the
certification process, 80% of its staff underwent comprehensive training aimed at enhancing
their ability to support guests with autism. The IBCCES training equips team members with an
understanding of autism and sensory sensitivities, empowering them to provide a more
comfortable and supportive environment for all guests.
In addition to staff training, IBCCES conducted in-depth audits of Rixos Hotels’ facilities to
evaluate sensory factors such as touch, taste, sound, sight, and smell in public areas. These
assessments led to the creation of sensory guides designed to assist autistic and
sensory-sensitive guests in making informed decisions about their stay. Whether selecting a
quieter room or seeking calming sensory features, these guides empower guests to personalize
their experience based on individual needs.
According to the World Health Organization, 1 in every 100 people globally are diagnosed with
autism, and the demand for inclusive travel experiences are growing.Rixos Hotels is committed
to making Dubai a leading destination for people of determination.
“Dubai is already renowned
for its innovative hospitality, and we are committed to pioneering a new era in travel by making it
the premier destination for travelers with autism and sensory sensitivities,
” says Ozgul Aktolga,
Country Director of Quality and Sustainability at Rixos Hotels UAE.
“We took this opportunity to
implement inclusive practices across all our UAE properties—from Dubai to Abu Dhabi and Ras
Al Khaimah—setting a new benchmark for hospitality in the region and leading the way toward a
more inclusive travel experience.
”
As part of this initiative, Rixos Hotels has adopted inclusive language to better reflect its guests’
diverse needs. This approach reflects Rixos Hotels’ dedication to creating a more respectful and
inclusive environment for all guests.
“We are incredibly proud to have another family of hotels join the accessibility movement in
Dubai. Rixos Hotels’ commitment to creating accessible spaces across their properties
demonstrates their dedication to this important initiative. We are equally excited that this effort
extends beyond Dubai into other emirates such as Abu Dhabi and Ras Al Khaimah, ensuringthat more individuals and families have access to welcoming, sensory-friendly environments
throughout the UAE,
” Myron Pincomb, IBCCES board chairman.
As part of its long-standing commitment to supporting people of determination, this certification
further strengthens Rixos Hotels’ dedication to inclusivity. Through collaborations with IBCCES
and initiatives such as AutismTravel.com, Rixos makes it seamless for families to discover
destinations tailored to their needs. AutismTravel.com serves as a valuable resource,
connecting families with certified locations and fostering a sense of community among
travellers. Rixos Hotels also offers tailored services, including special dietary accommodations
and continues to expand inclusive practices across all properties.
