2B, one of Egypt’s top IT providers, proudly announces that its after-sales service division, 2B Fix, has been officially certified as an Authorized Repair Partner for global technology leaders Acer and HP.
This milestone highlights 2B’s commitment to delivering exceptional customer care and building a trusted, full-service tech ecosystem for Egyptian consumers. With this new accreditation, 2B is now equipped to deliver manufacturer-approved repair services for Acer and HP products — ensuring Egyptian consumers receive expert care backed by international quality standards.
Mr. Michele Montecchio, General Manager of Acer, said: “Egypt is a key market for Acer, and our partnership with 2B is central to strengthening our presence and delivering value to customers locally. 2B’s extensive retail network and trusted reputation enable us to reach more consumers and provide a superior experience. To reinforce our commitment to customer support and to ensure users receive the assistance they need both before and after their purchase, we have also appointed 2B as an official service centre”.
2B Fix operates with a team of over 40 certified engineers and technicians, carefully selected and trained to deliver high-quality, precise repairs. This expert team ensures that every repair is handled with the care and technical excellence expected of Acer and HP service centers.
Noha Marghany COO of 2B, said: “Becoming an authorized repair partner for HP and Acer is a significant milestone in our mission to deliver a truly complete technical experience for our customers. This partnership not only reflects our commitment to quality and service excellence but also reinforces 2B’s role as a trusted technology partner in every stage of the customer journey”.
From smart shopping via Click & Pick, to extended protection through 2B Insurance, a rewards program with 2B Plus, and now best-in-class repairs through 2B Fix — 2B continues to redefine what it means to offer a complete and customer-first technology experience. With a network of 56 branches, 2B offers customers convenient access to device support at any nearby location.
Demonstrating its commitment to social impact, 2B Fix has also launched a paid training program aimed at equipping young Egyptians with practical skills in electronics repair. The program provides hands-on experience, and many participants are offered full-time employment upon completion, providing them with sustainable careers in a rapidly growing industry. To date, 2B Fix has trained 30 young Egyptians, 21 of whom have been successfully hired by 2B. Building on this success, 2B Fix aims to expand the program’s reach and impact in the year ahead.
Founded in 2000, 2B was the vision of four entrepreneurs. Today it boasts more than 700 employees, 50 plus branches across Egypt, and a presence in Saudi Arabia for the past 13 years. From the launch of its first retail store in Technology Mall in 2010, to its expansion into corporate solutions in 2018, the company continues to be inspired by a passion for innovation and a strong belief in the power of technology to transform lives. Today, 2B’s distribution network covers all regions of Egypt, which proudly serves over 400 traders, including both online and brick-and-mortar retailers.
