الرئيس التنفيذي
أشرف الحادي

رئيس التحرير
فاطمة مهران

Jumia Ushers in a New Era of Personalized Experience for Customers With MoEngage

Jumia, a leading pan-African E-commerce platform, has partnered with MoEngage to fulfill its mission of elevating customer experience across its diverse customer base.

In line with its vision, Jumia’s focus was to upgrade to an engagement platform that allowed them to have a comprehensive view of their customers, reach them at the right time, and build an omnichannel strategy to amplify brand, product, and value offerings. This included building a single 360-degree profile for each customer and optimizing communication across channels like Emails, Push Notifications, and their app for seamless personalization.

With MoEngage, Jumia seeks to build meaningful customer engagement that their customers cherish, with a journey that transforms with their changing needs. One of the key factors that will drive this customer-centric strategy forward is that Jumia will be able to ensure they not only attract but also retain their customer base amid fierce competition.

Jumia’s rapid growth over the past two years made it essential for it to find the right tools and partnerships to support its goals. MoEngage’s proven segmentation, personalization, and analytics capabilities with leading global brands and a capable regional support team made the choice easy.

Speaking about the reasons for choosing MoEngage, Fatma Hamdi, Group Director – Growth, Jumia, stated, “We chose MoEngage because we needed a flexible partner to tackle the unique challenges of our fast-paced, technology-first brand. This partnership is empowering us to enhance our offerings by helping create a unified customer view while respecting the data protection laws. This will enable us to build deeper brand-customer relationships and drive key business outcomes like retention and customer lifetime value. We’re excited about the growth opportunities MoEngage offers us as we continue to scale and personalize our engagement strategies.”

Commenting further on what this partnership holds, Kunal Badiani, Regional Vice President – Growth and Strategy at MoEngage, stated, “I am delighted to explore the depths of this fruitful partnership with a brand like Jumia, and I’m confident that we’ll be able to contribute meaningfully to the fast pace of growth the brand has set for itself. MoEngage has a proven track record in supporting global retail brands with personalized, omnichannel engagement capabilities and offers unparalleled customer support that aids brands in building superior customer experiences. We’re delighted that Jumia trusted MoEngage with this mission.”

 

Related Posts:

Egyptian Startup Farid Expands to Saudi Arabia.. signing a SAR 4.5 million Partnership to Train 4,000 Children and Youth

Mashreq Announces Commercial Launch of Full Services Digital Retail Bank in presence of Prime Minister of Pakistan, Muhammad Shehbaz Sharif

DP World Egypt Signs Agreement with Elsewedy Industrial Development to Build a State-of-the-Art Cold Storage Facility

Second Round of the President’s Cup for Jiu-Jitsu Kicks Off Friday in Abu Dhabi

Beyond ONE Marks New Era: Riyadh Office Opens, Redefining Workspaces in KSA

Duaya acquires EXMGO in six-figure investment deal to advance pharmacy digitization

BRITTEN-NORMAN REACHES MAJOR MILESTONE IN UK-BUILT ISLANDER PRODUCTION

Elite Group Holding, the exclusive partner of Jetour in the UAE, Unveils the G700 at an exclusive Media Night

آخر الأخبار
مصر تدين العملية العسكرية الإسرائيلية في مدينة غزة مدبولى: النيل مسألة وجودية لمصر وأجهزتها لن تتوانى فى حماية حقوقها المائية وزراء التجارة الأفارقة يحققون اختراقًا هامًا في قواعد المنشأ العالقة في إطار مفاوضات اتفاقية التجارة... القابضة لمياه الشرب والصرف الصحي تشارك في منتدى المخاطر السيبرانية بالإسكندرية رئيس اقتصادية قناة السويس يستقبل السفيرة الأمريكية بالقاهرة ووفد من كبريات الشركات الأمريكية المصرية للاتصالات تكرم أبطال الأوليمبياد المشاركين في المسابقة الإقليمية الأولى للفروسية بالإمارات وزير الري يستعرض استراتيجية مصر المائية الطموحة في ندوة لمجلسي الأعمال المصري الكندي تعرف على مميزات ومواصفات 5 سيارات بيك أب في السوق مميزات ومواصفات نيسان نافارا 2026 وأهم العيوب المحتملة مواصفات وعيوب السيارة نيسان إكس-تريل نظرة مستفبلية نظرة شاملة على MG 7 Trophy 2026 الموصفات والاسعار نظرة شاملة على MG ONE 2026: المواصفات والأسعار المتوقعة "بيت عز” يسلط الضوء على “سمارتي”: غذاء مدعم وفيتامينات بطعم يحبه الأطفال Egyptian Startup Farid Expands to Saudi Arabia.. signing a SAR 4.5 million Partnership to Train 4,00... «منصة فريد» المصرية الناشئة تتوسع بالسعودية وتبرم شراكة بقيمة 4.5 مليون ريال صناعة السياحة والترفيه السعودية تواصل قفزاتها النوعية لتجعل من المملكة مركز جذب إقليمي وعالمي Mashreq Announces Commercial Launch of Full Services Digital Retail Bank in presence of Prime Minist... المشرق يطلق أول بنك رقمي متكامل للخدمات المصرفية للأفراد في باكستان تحليل: لا مفاجآت في قرار بنك إنجلترا بتثبيت الفائدة عند 4% وسط تباطؤ النمو واستمرار الضغوط التضخمية DP World Egypt Signs Agreement with Elsewedy Industrial Development to Build a State-of-the-Art Cold...